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The holiday season is the best time of the year for many reasons- one of my personal favorites is the KILLER shopping deals that you get only one time a year.
These deals are often TOO GOOD to pass up, but they can feel overwhelming when there are so many different sales going on. We want to give a break down of each sale we will be having up until Christmas Day so that you can decide which sale promo is best for you!
Black Friday, the classic holiday shopping day will be celebrated at GLC all weekend long! We’re excited to offer a 30% discount for our Black Friday shoppers accompanied with a BONUS COUPON for 40% off their next purchase! This coupon will be delivered via email following the Black Friday Sale and will be valid 12/7/19 - 6/1/20! That’s right- this killer coupon will be available for use for 6 months! The coupon is valid for a single-use online purchase atwww.glassladderco.com. One coupon per customer, percent off coupon will apply to all qualifying items in the transaction. It cannot be combined with any sitewide sale or additional coupon codes. Coupon may be used by the recipient only, not valid if sold, copied, transferred, or purchased from the recipient. This coupon has no cash value and may not be applied to previous transactions.
Cyber Monday, the traditional online shopping haul day is being celebrated all week long! During Cyber Week we are offering a site-wide 40% discount. No bonus coupon will be awarded for Cyber Week. We are also launching some NEW limited edition colors in our best selling designs during Cyber Week! These limited edition colors are only available for the holidays and will likely sell out so don’t wait to snag your limited edition colors! Cyber Week is happening Monday 12/2- Friday 12/6.
Following Cyber Week we will offer a 25% off discount site-wide AND each purchase will come with a FREE GIFT! We will be giving every customer a Rose Gold Zipper Pouch. Perfect to use as a makeup bag, pencil bag, toiletry bag, or small storage bag! These roomy and glamourous bags make a great stocking stuffer as well! Our holiday sale will be sitewide (no code required) and will run from 12/9 - 12/19. This sale concludes the last day to place your order with free shipping to arrive in time for Christmas Day!
The Merry & Bright Sale is for the last person on your list (yourself!) Order yourself a little something special to make you feel merry and bright. These orders can arrive in time for Christmas with Expedited shipping. To see your cut off date for each shipping method read ourHoliday FAQ Blog. This sale will offer 20% off the entire website (no code required) and include our FREE GIFT WITH PURCHASE! This sale will run from 12/20 to 12/27.
Unfortunately we are not able to offer price matching. The pricing at the time of purchase is the final cost for that order. We offer unique incentives and benefits for each sale!
Can I make changes to or cancel my order?
Yes! As long as your order has not shipped yet we can make changes such as color, item, shipping address, etc. We can also cancel an order if it has not shipped out yet. Once an order has been shipped we are unable to make changes. After that point, we would be happy to process an exchange or return to make any adjustments for you!
How do I make a return or exchange? How long do I have?
Great question! We offer an extended return/exchange period for the holidays! These timelines are calculated from the day you receive your package (not the day you placed your order. We provide 30-day returns and a 40 day exchange period. To process an exchange or return simply fill out the RETURN/EXCHANGE REQUEST FORM HERE, be sure to provide the correct email address, this is how our customer service team will contact you! Within 24 hours you should have a response from our customer service team offering further instructions for your request.
Please note: if you purchased during Black Friday and process a return, your 40% off coupon will no longer be valid. If you are processing a return for an item that was purchased during the Holiday Sale or Merry & Bright Sale, you will need to return your free gift as well to receive your full refund unless it is a partial return (for example, you are returning 1 item but you purchased 2).
Are return labels provided?
Yes! For all domestic (USA) customers, we offer free return labels. All you have to do is print the label, place it on your package, and drop it off at your local USPS.
What is a restocking fee?
We do our best to offer top-notch customer service at Glass Ladder & Co! As a small business, it gets difficult to compete with big-box retailers. We offer free shipping, no taxes, AND free return shipping for our customers! We also get charged a fee from our warehouse to process any returns or exchanges. When we receive returns we have to deduct a $10 restocking fee to accommodate for a portion of these costs. We do however waive this fee for exchanges! As we expand, we are working to choose the best policies and options for our customers. In order to provide free shipping (both ways!), we have to impose a restocking fee. We understand restocking fees are not ideal but we hope you understand that in order to provide all these wonderful comps for our customers, we must charge a restocking fee at this time.
Do you offer any financing options?
Yes! We offer two different financing options through Klarna.
You can read the full terms regarding Klarna Credit accounts HERE! To learn more about both of these financing options read ourblog post here!
When do I need to order by to receive it in time for Christmas?
For domestic orders (USA):
For International Orders:
Still have questions?Contact our support team at support@glassladderco.com or call/text 256-377-6814 and our team will be happy to help!
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