Holiday Shopping: All the Glass Ladder & Co. "Need-To-Know" Info
November 17, 20193 min read
'Tis the season for some shopping! And we’re so excited about it! We know that during this gift-giving season, you want to make sure you’re giving the perfect gift- and we want to help make that happen. To be able to do this, we want to share our customer service hours, shipping timelines, and our adjusted return/exchange policies to make your holiday shopping experience as easy as possible!
Customer Service Hours
Our customer service team is here to help! Our team will respond to all inquiries within 24 hours. We know your questions are important and we will be responding to those promptly. We do have a few days when our support desk will be closed, but our team will get back to you as soon as we return to work. Those closure dates are as follows….
November 28: Thanksgiving Day:For a few hours, we will close our support desk from 12pm PST, until 7pm PST
December 24: Christmas Eve:We will close our support desk for the day at 12pm PST.
December 25: Christmas Day: Our support desk will close for the entire day so our team can enjoy time with their families! We will return to the office on 12/26 at 9am PST.
December 31: New Year's Eve: We will close for the day at 5pm PST
January 1: New Year’s Day:We will open the support desk at 12pm PST.
Return & Exchange Policies
Any orders that are placed between November 18th and December 27th will be eligible for an extended time frame for returns and exchanges. For any returns, there will be a 30 day window for the purchaser or gift recipient to return their product. For exchanges, purchasers or recipients have 40 days to request an exchange. (To simplify this process if this is a gift you are giving, please leave the name of the gift recipient in the order notes! This will help our team work with your family or friend who may need to make any changes without having to contact you for confirmation.)
We also want to share with you the shipping cut off’s to receive your order in time for Christmas morning! We want to make sure you have all the timelines you need to be able to get your gifts on time! ((If you have another holiday such as Kwanzaa or Hanukkah that you are hoping to receive your order in time for, please contact our support team and they will be able to give you exact dates for your timeline and location.)) Below we list the dates and shipping methods needed to be able to get your purchase to you in time….
For domestic orders: All dates reflect orders placed at or before 3pm PST Free shipping: December 16th USPS First Class Shipping: December 18th USPS Priority Mail: December 19th UPS Ground Shipping: December 17th UPS 3 Day Select: December 18th UPS 2nd Day Air: December 19th USPS Priority Mail Express: December 20th UPS Next Day Air Saver: December 20th UPS Next Day Air: December 21st UPS Next Day Air Early: December 21st
For International Orders: All dates reflect orders placed at or before 3pm PST
USPS First Class: December 2nd
USPS Priority Mail: December 12th
USPS Priority Mail Express: December 13th
DHL Express Worldwide: December 17th
UPS Standard: December 13th
UPS Worldwide Expedited: December 19th
UPS Worldwide Saver: December 19th
During this hectic holiday season, our support team is here to help! If you have questions, concerns or something else we can help with, you can reach our team by email firstname.lastname@example.org or by text message at (256)-377-6814
We are devastated to announce we will be(partially) delaying our new Moss Product Launch. We've been quiet the past few days as we worked tirelessly to find a solution. Due to a power outage at our manufacturing building, we have encountered a delay in our production cycle and will be postponing the launch of the 2 NEW items being introduced in Moss.