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'Tis the season for some shopping! And we’re so excited about it! We know that during this gift-giving season, you want to make sure you’re giving the perfect gift- and we want to help make that happen. To be able to do this, we want to share our customer service hours, shipping timelines, and our adjusted return/exchange policies to make your holiday shopping experience as easy as possible!
Our customer service team is here to help! Our team will respond to all inquiries within 24 hours. We know your questions are important and we will be responding to those promptly. We do have a few days when our support desk will be closed, but our team will get back to you as soon as we return to work. Those closure dates are as follows….
Any orders that are placed between November 18th and December 27th will be eligible for an extended time frame for returns and exchanges. For any returns, there will be a 30 day window for the purchaser or gift recipient to return their product. For exchanges, purchasers or recipients have 40 days to request an exchange. (To simplify this process if this is a gift you are giving, please leave the name of the gift recipient in the order notes! This will help our team work with your family or friend who may need to make any changes without having to contact you for confirmation.)
During this hectic holiday season, our support team is here to help! If you have questions, concerns or something else we can help with, you can reach our team by email atsupport@glassladderco.com or by text message at (256)-377-6814
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If you've heard about our Sale for a Cause and wondering what the details are- you've come to the right place! For the next 2 weeks, we will be donating 20% of every purchase to the following causes...
