We wanted to make your holiday shopping easier than ever before so we've compiled all the NEED TO KNOW information into one place.
During this holiday promotion, we will be offering free shipping on orders over $25
YES! For the first time ever, we are offering gift wrapping options. We have boxes and bags for additional purchase that will be made available on our website within the next two weeks.
Gift Bags: Available 11/16
Gift Boxes: Available 11/26 (estimated)
|Product Name||Box / Bag Size|
The Vera Keychain Wallet
|Diana Mini Estee (all sizes)
The Megan The Marilyn
|The Michelle The Malala
The Sarah The Diana (large)
Our Purse hooks and GLC Key Chains come pre-packaged in a small white gift box, perfect for gift giving!
|Gift Wrapping Option||Price (*in USD)|
|Small Gift Bag||$3|
|Medium Gift Bag||$4|
|Large Gift Bag||$5|
|Small Gift Box||$10|
|Medium Gift Box||$15|
|Large Gift Box||$20|
***Please note that the cost of all gift wrapping options are final sale and are ineligible for returns / refunds***
Gift Bags do not come assembled, but we do include tissue paper with your purchase! You can think of the gift bags as a perfect DIY gifting option, assembly will be required upon receipt. The Gift BOXES come pre-assembled. This is the perfect option for mailing a gift directly to your recipient! The gift boxes come assembled with your item packaged inside with tissue paper. Our gift boxes are very high quality great to re-use for storage around the house. If you choose to recycle them, they are curb side recyclable.
Unfortunately we are not able to offer price matching. The pricing at the time of purchase is the final cost for that order. We offer unique incentives and benefits for each sale! As a small business, this is just not something we are able to offer.
Yes! As long as your order has not shipped yet we can make changes such as color, item, shipping address, etc. We can also cancel an order if it has not shipped out yet. Once an order has been shipped we are unable to make changes. After that point, we would be happy to process an exchange or return to make any adjustments for you!
Yes! To use this feature simply go to your cart and select "SHIP TO MULTIPLE ADDRESSES"! It will then allow you to choose which item(s) go to which address. This is a perfect way to send your gifts directly to the recipients!
Absolutely! Just select "Is this a Gift?" in your shopping cart! It will allow you to add a TO, FROM, and a GIFT MESSAGE up to 500 characters.
Definitely! Our prices are automatically hidden on packing slips to ensure gift recipients do not receive this information for a discreet gifting experience. You are not required to do anything to hide the pricing information since this is the default on our packing slips. The retail price will be listed on the retail tag affixed to the item however.
Great question! We offer an extended return/exchange period for the holidays! These timelines are calculated from the day you receive your package (not the day you placed your order. We provide 45-day return and exchange period for holiday purchases made between 11/1/2020 and 12/24/2020. To process an exchange or return simply contact us through our chat widget for help!
Please be sure to provide the correct email address that was used to place the order, this is how our customer service team will contact you! Within 24 hours you should have a response from our customer service team offering further instructions for your request. If you DO NOT see an email within 24 hours please CHECK YOUR SPAM, PROMOTIONS, and ALL MAIL folders in your inbox. To avoid having our emails filtered, please save the email address firstname.lastname@example.org to your contacts.
Yes! For all domestic (USA) customers, we offer free return labels. All you have to do is print the label, place it on your package, and drop it off at your local post office or schedule a pick up request with your mail carrier.
We do our best to offer top-notch customer service at Glass Ladder & Co! As a small business, it gets difficult to compete with big-box retailers. We offer free shipping, no taxes, AND free return shipping for our customers! We also incur warehouse frees to process exchanges and returns, including new packaging shipping, materials, staffing, etc. When we receive returns we have to deduct a $10 restocking fee to accommodate for a portion of these costs. We do however waive this fee for exchanges! As we expand, we are working to choose the best policies and options for our customers. In order to provide free returns shipping, we have to impose a restocking fee. We understand restocking fees are not ideal but we hope you understand that in order to provide all these wonderful comps for our customers, we must charge a restocking fee at this time.
Yes! We offer two different financing options through Klarna, we also have ShopPay installments, and payments through PayPal!
We do ask that you expect a 2-3 business day timeframe for us to fulfill an order. Business days are Monday - Friday. We know that this is going to be a very busy holiday season, and we will be doing our best to get orders out as quickly as we can. Please NOTE: If you purchase a gift box please note we have a 3-4 days for processing time for gift wrap.
For domestic orders (USA):
For International Orders:
*Note: While we can offer suggested purchase times we cannot guarantee arrival dates by Christmas for international purchases!*
Our customer service team is here to help! Our team will respond to all inquiries within 24 hours. We know your questions are important and we will be responding to those promptly. We do have a few days when our support desk will be closed, but our team will get back to you as soon as we return to work. Our WAREHOUSE will also be closed on these days:
Those closure dates are as follows….
Still have questions? Contact our support team at email@example.com or contact us through our LIVE CHAT feature on our website and our team will be happy to help!
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