Holiday Sales + FAQ

November 26, 2020 6 min read

Holiday Sales + FAQ

 

The holiday season is the best time of the year for many reasons- one of my personal favorites is the KILLER shopping deals that you get only one time a year.


These deals are often TOO GOOD to pass up, but they can feel overwhelming when there are so many different sales going on. That's why this year we have decided to MERGE Black Friday and Cyber Week into one main event! Our best sale of the year is now longer and stronger thank ever. 😍🎊

 

BLACK FRIDAY SALE

  • STARTS: 11/26 at 10pm PST / 1am EST
  • ENDS: December 5th at 11:59pm PST
  • DEALS: Up to 70% OFF sitewide! NO CODES REQUIRED!

 

HOLIDAY SALE

  • STARTS: 12/6  10am PST
  • ENDS: 12/24 11:59pm PST
  • DEALS: Sitewide markdowns. Up to 50% OFF Select Items.

 

Frequently Asked Questions

Can I switch out the colors of products offered in a Holiday BUNDLE?

Unfortunately, these colors can not be switched out. These bundles are pre-set colors that are available for a discount when bought as a bundle. If you are interested in other colors you are welcome to purchase the items separately!

 

Do "stocking stuffers"/Gifts Under $20 come gift wrapped?

The Keychain and Purse Hook come with a gift box and bow! The Rose Gold Zip Pouch does not come gift wrapped.

 

How does my order get wrapped? Do you have gift wrap?

We do not offer a gift wrapping option currently, however our packages are always beautifully wrapped! Each Vegan Leather item comes packaged inside our beautiful silky rose colored branded dust bags, wrapped in our white branded tissue paper and closed with our branded sticker. Minimal packaging allows us to offer an eco-friendly and minimal waste option for e-commerce!

 

Do you offer price matching?

Unfortunately we are not able to offer price matching. The pricing at the time of purchase is the final cost for that order. We offer unique incentives and benefits for each sale! As a small business, this is just not something we are able to offer.


Can I make changes to or cancel my order?

Yes! As long as your order has not shipped yet we can make changes such as color, item, shipping address, etc. We can also cancel an order if it has not shipped out yet. Once an order has been shipped we are unable to make changes. After that point, we would be happy to process an exchange or return to make any adjustments for you!

 

Can I return a product with embossing?

Unfortunately products with embossing have been customized with your initials which means we are not able to restock or resell this item. Personalized products that have embossing are final sale and not eligible for exchanges or returns.

 

Can I ship the items in my order to multiple addresses? 

Yes! To use this feature simply go to your cart and select "SHIP TO MULTIPLE ADDRESSES"! It will then allow you to choose which item(s) go to which address. This is a perfect way to send your gifts to your loved ones while still observing social distancing measures.

 

Can I put a gift message?

Absolutely! Just select "Is this a Gift?" in your shopping cart! It will allow you to add a TO, FROM, and a GIFT MESSAGE up to 500 characters.

 

 

Can I hide the price from my gift recipient?

Definitely! Our prices are automatically hidden on packing slips to ensure gift recipients do not receive this information for a discreet gifting experience. You are not required to do anything to hide the pricing information since this is the default on our packing slips.


How do I make a return or exchange? How long do I have?

Great question! We offer an extended return/exchange period for the holidays! These timelines are calculated from the day you receive your package (not the day you placed your order. We provide 30-day returns and a 45 day exchange period for holiday purchases made between 11/8/2020 and 12/24/2020. To process an exchange or return simply fill out this form here.

Please be sure to provide the correct email address that was used to place the order, this is how our customer service team will contact you! Within 24 hours you should have a response from our customer service team offering further instructions for your request. If you DO NOT see an email within 24 hours please CHECK YOUR SPAM, PROMOTIONS, and ALL MAIL folders in your inbox. To avoid having our emails filtered, please save the email address support@glassladderco.com to your contacts.

Please note: If you received a promotion with a FREE GIFT, you will need to return your free gift as well to receive your full refund. Please make sure all packaging and DUST BAGS are included in your return package.


Are return labels provided?

Yes! For all domestic (USA) customers, we offer free return labels. All you have to do is print the label, place it on your package, and drop it off at your local post office or schedule a pick up request with your mail carrier.



What is a restocking fee?

We do our best to offer top-notch customer service at Glass Ladder & Co! As a small business, it gets difficult to compete with big-box retailers. We offer free shipping, no taxes, AND free return shipping for our customers! We also incur warehouse frees to process exchanges and returns, including new packaging shipping, materials, staffing, etc. When we receive returns we have to deduct a $10 restocking fee to accommodate for a portion of these costs. We do however waive this fee for exchanges! As we expand, we are working to choose the best policies and options for our customers. In order to provide free returns shipping, we have to impose a restocking fee. We understand restocking fees are not ideal but we hope you understand that in order to provide all these wonderful comps for our customers, we must charge a restocking fee at this time. 



Do you offer any financing options?

Yes! We offer two different financing options through Klarna. 

  1. “Slice it in 4”: Spread your payments out over the next 2 months! ZERO % interest rate, no credit run or application required. This will slice your payment into 4 equal payments every 2 weeks. Klarna reserves the right to process a "soft credit pull" which will not affect your credit. They also reserve the right to report delinquent payments in the event that you do not process subsequent payments.
  2. Klarna Credit Line: This option allows for Flexible Month to Month Payments and is essentially a credit card. This option does require an application and may affect your credit score. This option allows for more flexibility because there is no fixed term, you are only required to make your minimum payment (which is calculated based on your credit score, reported income, and purchase value). This option also does have interest applied to your purchase. The standard interest rate for Klarna Credit is 19.99% APR and is also based on your application information. Klarna Credit Lines are issued by WebBank and start with a minimum line of at least $300, but you may be approved for a higher limit based on your credit score and other provided info.

You can read the full terms regarding Klarna Credit accounts HERETo learn more about both of these financing options read our blog post here!

 

SHIPPING TIMELINES

 

When do I need to order by to receive it in time for Christmas?

For domestic orders (USA):

  • Place your order by 12/15 to guarantee delivery in time for Christmas Day!

For International Orders:

  • Place your order by 12/15 to guarantee delivery in time for Christmas Day and be sure to select DHL EXPRESS Worldwide shipping option!

 

Listed above are the shipping cut off’s to receive your order in time for Christmas morning! We want to make sure you have all the timelines you need to be able to get your gifts on time. ((If you have another holiday such as Kwanzaa or Hanukkah that you are hoping to receive your order in time for, please contact our support team and they will be able to give you exact dates for your timeline and location.)) 

*Note: While we can offer suggested purchase times we cannot guarantee arrival dates by Christmas for international purchases!*

 

CUSTOMER SERVICE HOURS

What are your customer service hours during holidays this year?

Our customer service team is here to help! Our team will respond to all inquiries within 24 hours. We know your questions are important and we will be responding to those promptly. We do have a few days when our support desk will be closed, but our team will get back to you as soon as we return to work.

Those closure dates are as follows….

  • November 26: Thanksgiving DayFor a few hours, we will close our support desk from 11am PST, until 7pm PST 
  • December 24: Christmas Eve: We will close our support desk for the day at 12pm PST.
  • December 25: Christmas Day: Our support desk will be closed for the entire day so our team can enjoy time with their families! We will return to the office on 12/26 at 9am PST.
  • December 31: New Year's Eve: We will close for the day at 2pm PST
  • January 1: New Year’s Day: We will open the support desk at 12pm PST. 

 

Still have questions? Contact our support team at support@glassladderco.com or contact us through our LIVE CHAT feature on our website and our team will be happy to help!


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