Please allow 2-3 days for order processing before shipment
Return / Exchange period:
**All orders placed 11/1-12/25 are eligible for our extended Holiday return/exchange period. Contact us within 45 days of delivery to request a return or exchange**
Contact us within 30 days of receiving your Diana Mini Convertible Backpack to process a return or exchange
We provide pre-paid return labels for USA customers. A restocking fee may apply for returns but not exchanges. Shipping costs are non-refundable as these are provided to the carrier directly to send out the order.