PRIVACY POLICY
Glass Ladder
Effective Date: December 7, 2025
Glass Ladder (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights.
1. Information We Collect
We may collect the following personal information when you: make a purchase, create an account, subscribe to email or SMS, contact customer support, or browse our website:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order history and purchase details
- IP address, browser type, device information, and other technical data
- Cookies and tracking data, including shopping cart and abandoned-cart behavior
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Ship products and provide order updates
- Communicate with you about your purchase or our products and services
- Provide customer support
- Send promotional emails or SMS, only if you have explicitly opted in
- Improve our website, marketing, products, and services
- Analyze usage data to understand site performance and customer behavior
- Prevent fraud, abuse, and ensure security
- Comply with legal obligations
3. SMS & Mobile Messaging
If you opt in to receive text messages, we will use your phone number solely to send you marketing messages, order updates, and promotional offers that you have consented to receive.
We do not sell, rent, or share your SMS opt-in data or consent with third parties for their marketing purposes.
You may opt out of SMS at any time by replying STOP to any message.
Providing your phone number for SMS is entirely optional and not required to make a purchase.
4. Abandoned Cart & Cookie Tracking
We use cookies and similar technologies to help keep track of items placed in your shopping cart, including when a cart is abandoned. If you have opted in for SMS, this data may be used to send cart-reminder messages via SMS.
Cookies and tracking data may also be used for website analytics, performance tracking, and improving user experience. You can disable cookies in your browser, though certain features of our website may not function properly.
5. Third-Party Data Sharing
We may share limited personal data with trusted third-party service providers who assist us with operations, such as payment processing, shipping, analytics, or customer support.
We do not share SMS opt-in data or consent status with any third parties.
We do not sell or rent your personal data to third parties for marketing (ever).
6. Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. When information is no longer needed, we will delete, anonymize, or securely archive it.
We implement commercially reasonable safeguards to protect your information from unauthorized access, but no system is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold for you
- Update or correct your information
- Opt out of marketing communications (email or SMS)
- Request deletion of your personal data
- Withdraw consent for data processing
To exercise these rights, contact us at support@glassladderco.com.
8. Children’s Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the revised effective date. Your continued use of our site or services after changes constitutes acceptance of the updated policy.