What is the Trade-In Program?
We believe beautiful things deserve more than a single life. Glass Ladder Trade-In invites you to pass on a well-loved bag so we can refurbish it and prepare it for its next chapter.
Wear it. Love it. Then let it live on.
Application
Tell us about your bag and upload a few photos.
Approval
If eligible, you’ll receive a credit estimate up to $50 and a label.
Return
Ship your bag within 10 days, we’ll take care of the rest.
Rehome
Upon arrival, we'll restore your bag and issue your credit.
Move forward to a new style with peace of mind, while your past favorite gets a second life. Every submission is reviewed by hand, and eligible pieces will be refurbished and rehomed with care. This beta run is limited while we establish the program.
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Who qualifies for Trade-In?
Bags purchased directly from www.glassladderco.com within the last five years are eligible for review.
At this time, the program is only open to U.S. customers.
We can only accept pieces without severe damage or missing parts. We verify each submission by checking your name, email, order details, and photos of your bag’s current condition. If you’re unsure whether yours qualifies, you’re welcome to apply, and we’ll review it for you.
Applications are open through December 7th.
How does it work?
After you apply, our team will review your photos and confirm whether your bag qualifies. If it’s approved, you’ll receive a prepaid shipping label along with your estimated store credit (up to $50). Once your bag arrives at our workshop, we’ll issue your final credit (valid for two years) to use toward a new bag. From there, our team will carefully refresh and repair your well-loved piece so it can be rehomed during a future Pre-Loved shopping event.
When It’s Time for Something New
Because styles change, needs change, and favorites get replaced. Trade-In lets you upgrade without waste, instead of storing a bag you no longer use, you can pass it on, receive store credit toward your next one, and make sure your old favorite doesn’t end up in the trash. It’s a smart way to move forward while giving your past purchase a second run with someone new.