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TERMS OF SERVICE

Glass Ladder

Effective Date: December 7, 2025

These Terms of Service ("Terms") govern your access to and use of the Glass Ladder website, products, and services. By using the site or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from Glass Ladder.

2. Orders & Payment

When you place an order, you confirm that:

  • All information you supply is accurate and complete
  • You are authorized to use the chosen payment method
  • Payment is due at time of purchase

We reserve the right to refuse or cancel any order for any reason, including if there are errors in pricing or product information, or suspected fraud.

3. Pricing, Promotions & Discounts

Prices, offers, and promotions may change at any time without notice. Discount codes and offers may not be combinable unless stated otherwise.

We may limit quantities or cancel promotions if abuse or misuse is detected.

4. Shipping & Delivery

All shipping times are estimates. We are not liable for delays caused by carriers, customs, weather, or other external factors.

5. Returns & Refunds

Returns, exchanges, and refunds are governed by our separate Returns & Refund Policy. By ordering, you agree to be bound by that policy.

6. Warranty & Repairs

If offered, warranty coverage and repair services are subject to our separate Warranty & Repairs Policy. We reserve the right to approve or deny any warranty or repair request based on eligibility, condition of the product, and availability of materials.

7. SMS Communications

If you opt in to SMS communications, you consent to receive marketing and transactional texts from Glass Ladder. Agreeing to receive SMS is optional and not required for purchase. Message frequency may vary. Message and data rates may apply. To unsubscribe, reply STOP.

8. Limitation of Liability

To the maximum extent permitted by law, Glass Ladder is not liable for any indirect, incidental, punitive, or consequential damages arising from use of the website or products.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any dispute arising from these Terms or your use of our site shall be resolved under the laws of that state.

10. Changes to Terms

We may revise these Terms at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the website after updates constitutes acceptance of the new Terms.

11. Contact

If you have any questions or concerns regarding these Terms or our policies, please contact us at support@glassladderco.com.